Inkjet support for Canon

All Canon cartridges

My cartridge is not recognised by the printer.
It is possible that a warning message appears that indicates the cartridge is empty or that a non-original cartridge is placed (this message can differ depending on the printer model). Simply click 'OK'. If the ink level indicated subsequently appears, do not take notice of it. The indicated status is not the status of the placed cartridge. Click the field and close the window. If the button blinks, click it for 5 seconds and printing will continue. If the button 'Continue' is blinking or if you cannot click anything on your screen, reset the printer: - Press the stop/reset, start (triangle) or resume (triangle/circle) button for 5 seconds. Printing will now continue. It is possible that the message stating your cartridge is empty will continue to appear. You can ignore this message.
The error report: 'cartridge is empty' appears.
It is possible that a warning message appears that indicates the cartridge is empty or that a non-original cartridge is placed (this message can differ depending on the printer model). Simply click 'OK'. If the ink level indicated subsequently appears, do not pay it any mind. The indicated status is not the status of the placed cartridge. Click the field and close the window. If the button blinks, click it for 5 seconds and printing will continue. If the button 'Continue' is blinking or if you cannot click anything on your screen, reset the printer: - Press the stop/reset, start (triangle) or resume (triangle/circle) button for 5 seconds. Printing will now continue. It is possible that the message stating your cartridge is empty will continue to appear. You can ignore this message.
My cartridge looks different from the original cartridge.
Due to patents of the printer manufacturer, it is possible a cartridge differs slightly from the original. However, this does not influence the print quality.
My cartridge does not fit the printer like the original cartridge.
Lift the cartridge slightly until you can hear it click into position. There will be some resistance, but you can keep applying light pressure.
There are no more prints after replacing the cartridge.
If there is a specific error report, you can solve the error based on the solutions provided in our technical database. Please check first if the seal has been removed from the cartridge. If the seal has been removed and there is no error report, you can execute a cleaning programme. You can find this programme under the heading 'printer contents' (header can differ depending on the printer). See the printer manual.
My print has a bad quality: white stripes/bad colour.
Ensure the cartridge is not empty, you printed to the maximum. If this is not the case, you can clean the cartridge once or multiple times using the printer's cleaning programme. You can find this programme under the heading 'printer maintenance' (header can differ depending on the printer). The cleaning programme can be executed multiple times.
My cartridge is leaking ink.
If the leak occurred during the placement of the cartridge, you can no longer use the cartridge. Clean the cartridge tray using a lint-free cloth and place a new cartridge. Did the leak occur during printing? Stop printing immediately. Remove the leaking cartridge, clean the tray with a lint-free cloth, dry the printer rollers and run 3 to 4 white sheets through the printer to absorb as much ink as possible.
I cannot print, but the cartridge still has sufficient ink.
Make sure that the cartridge has been used recently so the ink has not dried. If this is the case, you will have to place a new cartridge. Is this not the case? Remove the cartridge from the printer and clean the copper-coloured part with a slightly damp, lint-free cloth.
The print results differ from using an original cartridge.
The black colour can differ slightly (less deep) from the original. This is a result of the ink, but does not influence the quality.

In my printer there is place for 6 cartridges: black, black photo, cyan, magenta, yellow and also a grey cartridge. However I cannot find alternative black photo or grey cartridges.
It is possible to continue to print with the empty photo black or/and grey cartridge(s) in the printer if you validate the different messages.