Inkjet support for HP

All HP cartridges

The following message appears: cartridge not recognised.
It is possible that a warning message appears that indicates the cartridge is empty or that a non-original cartridge is placed (this message can differ depending on the printer model). Simply click 'OK' or 'Continue'. You can ignore the ink level indicator that possibly appears. The indicated status is not the status of the placed cartridge. Your new cartridge is not empty! Click the 'No longer display this message' box and close the window. After following the instructions, it is possible that the 'Continue' button is blinking: press it for 5 seconds and the printing will continue. The message can appear again during a new print session or the placement of a subsequent (colour) cartridge, repeat the instructions above.
The message "cartridge not recognised" cannot be removed.
If the message 'cartridge not recognised' cannot be removed, it is possible that the ink channels are blocked. This blockage can be resolved by using your printer's cleaning programme. You can find this under the heading 'printer maintenance' or 'printer properties'. If you do not immediately get results, the cleaning programme must be repeated once or twice. In case the cleaning programme does not offer the desired result, remove the cartridge from the printer. Clean the copper coloured part with a slightly damp, lint-free cloth. Carefully rub the copper coloured part. Use your finger to create a tip of cloth to absorb a bit of the ink from the cartridge with. This will possibly unblock channels. Denatured alcohol is especially well-suited for this, but water can also be used. Subsequently dry the contact point using a lint-free cloth. Replace the cartridge into the printer.
My printer requests alignment when placing a new cartridge.
Depending on your HP printer type, it is possible that the cartridges must be aligned before they can be used. To do so, follow the instructions on your screen. In some cases, you will need to scan the alignment page to continue.
I get a bad print immediately after placing the cartridge.
It is possible that a print with the just placed cartridge is not to your satisfaction. A possible cause is blockage of the ink channels. This can be solved by cleaning the cartridge once or several times using your printer's cleaning programme. You can find this under the heading 'printer maintenance' or 'printer properties'. If you do not immediately get results, the cleaning programme must be repeated once or twice. In case the cleaning programme does not offer the desired result, remove the cartridge from the printer. Clean the copper coloured part with a slightly damp, lint-free cloth. Carefully rub the copper coloured part. Use your finger to create a tip of cloth to absorb a bit of the ink from the cartridge with. This will possibly unblock channels. Denatured alcohol is especially well-suited for this, but water can also be used. Subsequently dry the contact point using a lint-free cloth. Put the cartridge back into the printer.
My cartridge looks different from the original cartridge.
Due to patents of the printer manufacturer, it is possible a cartridge differs slightly from the original. However, this does not influence the print quality.
There are no more prints after replacing the cartridge.
If there is a specific error report, you can solve the error based on the solutions provided in this FAQ. Please check first if the seal or clip has been removed from the cartridge. If the those have been removed and there is no error report, you can execute a cleaning programme. You can find this programme under the heading 'printer contents' (header can differ depending on the printer). See the printer manual. If there is no error report, you can execute a cleaning programme. You can find this programme under the heading 'printer contents' or 'printer properties'. If you do not immediately get results, the cleaning programme must be repeated once or twice. In case the cleaning programme does not offer the desired result, remove the cartridge from the printer. Clean the copper coloured part with a slightly damp, lint-free cloth. Carefully rub the copper coloured part. Use your finger to create a tip of cloth to absorb a bit of the ink from the cartridge with. This will possibly unblock channels. Denatured alcohol is especially well-suited for this, but water can also be used. Subsequently dry the contact point using a lint-free cloth. Replace the cartridge into the printer.
My print has a bad quality: white stripes/bad colour.
Ensure the cartridge is not empty, you printed to the maximum. If this is not the case, you can clean the cartridge once or multiple times using the printer's cleaning programme. You can find this programme under the heading 'printer contents' or 'printer properties'. If you do not immediately get results, the cleaning programme must be repeated once or twice. In case the cleaning programme does not offer the desired result, remove the cartridge from the printer. Clean the copper coloured part with a slightly damp, lint-free cloth. Carefully rub the copper coloured part. Use your finger to create a tip of cloth to absorb a bit of the ink from the cartridge with. This will possibly unblock channels. Denatured alcohol is especially well-suited for this, but water can also be used. Subsequently dry the contact point using a lint-free cloth. Replace the cartridge into the printer.
My cartridge is leaking ink.
If the leak occurred during the placement of the cartridge, you can no longer use the cartridge. Clean the cartridge tray using a lint-free cloth and place a new cartridge. Did the leak occur during printing? Stop printing immediately. Remove the leaking cartridge, clean the tray with a lint-free cloth, dry the printer rollers and run 3 to 4 white sheets through the printer to absorb as much ink as possible.
I cannot print, but the cartridge still has sufficient ink.
Make sure that the cartridge has been used recently so the ink has not dried. If this is the case, you will have to place a new cartridge. Is this not the case? Remove the cartridge from the printer and clean the copper-coloured part with a slightly damp, lint-free cloth.
The print results differ from using an original cartridge.
The black colour can differ slightly (less deep) from the original. This is a result of the ink, but does not influence the quality.
. The 'ink system error' or an 'Ox...' error message appears on the control panel.
The exact phrasing of this message can vary, but it is usually preceded by the word 'error'. The steps for solving this depend on the error code, but can be looked up on the official HP website.
After placement, the status monitor indicates that the cartridge has already been used or that the ink level is not sufficient.
Some HP printers set a cartridge to empty after it has been used. Press OK when the warning message appears. You can print without problems without using the status monitor.
I placed a new cartridge and a light is now blinking on my printer.
For most HP printers, a blinking light on the front of the printer means that an installed cartridge is not recognised by the printer. Check if you have placed the correct cartridge. If this is the case, carefully remove the cartridge from the printer and clean the copper coloured part with a slightly damp, lint-free cloth. Carefully rub the copper coloured part and replace the cartridge.

My cartridge is not working in my printer while it should be compatible.
HP has updated the HP302 and HP304 (standard and XL cartridges) beginning of April 2018. These adjustments are not visible but do have the consequence that alternative cartridges are not compatible anymore with some printers produced from May 2018 and introduced on the market around September 2018

In some printer HP302/304 alternatives will not work. In below overview you can check if your cartridge is compatible.

You will find the production date of your printer on a sticker on the back of the printer.


serial numberĀ : xx6Bxxxxxx

number 6 = production year, in this case 2016
letter B = production month, in this case november
(1=Jan, 2=Feb, 3=March, 4=Apr, 5=May, 6=June, 7=July, 8=Aug, 9=Sep, A=Oct, B=Nov, C=Dec)

So if the number is higher than 84 or there is mentioned 8A, 8B, 8C, then your printer is produced after May 2018. Then please check the compatibility in the above overview.

Is the number lower than 84, then your wecare cartridge is compatible with your printer. Did you buy a cartridge which is not compatible please return to the selling point.